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2020-12-02: Exceptional Customer Service

Class Location: Virtual
Class Date(s): Wednesday, December 02, 2020
Class Time: 8:30 A.M.-3:00 P.M.
Instructor: Mike Koch

Customer service is truly a lost art form. Since few of us have products, services, technology, or pricing that is substantially different from our competition, the one way left to differentiate ourselves is to provide better service. Exceptional customer service is 90% attitude and 10% technique. Participants walk away with the skills to excel at both.

Learning Objectives:

  • Adopt the qualities and skill sets of a customer service professional
  • Explore customer service from the customer's perspective
  • Display excellent phone skills
  • Diffuse difficult customers with grace and ease
  • Modify how you communicate to avoid common "gaffes"
  • Read and address problematic body language and "hidden" meanings in speech
  • Be the best by design, using the technique of benchmarking to improve all areas of customer service
Who Should Attend:

Front-line customer service providers, account managers, and sales staff.

In order to receive the Earlybird discount listed below we must receive payment by 11/19/2020. If not received, the full amount of $165.00 will be charged.

Please login to receive member pricing.

Nonmember Fee: $231.00
Member Fee: $156.75
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2020-12-02: Exceptional Customer Service
2020-12-02: Exceptional Customer Service